Terms of Service

1. Agreement to Terms

By accessing or using BookingBuddy ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

2. Description of Service

BookingBuddy is a booking management platform that allows businesses to manage appointments, bookings, and customer interactions. The Service includes web-based software, mobile applications, and related services provided by BookingBuddy.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and without liability to you.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, offensive, or inappropriate content
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any portion of the Service
• Use automated systems (bots, scrapers, etc.) to access the Service without permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal data about other users without their consent
• Use the Service for any illegal or unauthorized purpose

We reserve the right to suspend or terminate your account if you violate these acceptable use provisions.

5. Subscription and Payment

5.1 Subscription Plans

The Service is offered on a subscription basis. We offer various subscription plans with different features and pricing. You agree to pay all fees associated with your selected plan.

5.2 Billing

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as required by law or as otherwise stated in these Terms.

5.3 Price Changes

We reserve the right to change our pricing at any time. We will provide you with at least 30 days' notice of any price changes. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

5.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

6. Intellectual Property

6.1 Our Rights

The Service and its original content, features, and functionality are owned by BookingBuddy and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you submit, post, or display on or through the Service ("Your Content"). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute Your Content solely for the purpose of providing and improving the Service.

You represent and warrant that you have all necessary rights to grant this license and that Your Content does not violate any third-party rights.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

You are responsible for ensuring that any data you collect, store, or process through the Service complies with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.

7.1 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and assist in marketing efforts. This section provides detailed information about our use of cookies and tracking technologies in compliance with European GDPR requirements.

What We Track

• Analytics Data: We use Google Analytics to collect information about how visitors use our website, including pages visited, time spent on pages, and user interactions. This helps us improve our services and user experience.
• Session Information: We use session cookies to maintain your login state and remember your preferences during your visit.
• Device Information: We may collect information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Patterns: We track how you navigate through our website to understand user behavior and optimize our platform.

Where We Store Data

• Database Storage: User account data, booking information, and business data are stored in our secure PostgreSQL database hosted on Vercel Postgres. All data is encrypted at rest using industry-standard encryption methods.
• Third-Party Services: Analytics data is processed and stored by Google Analytics, which may transfer data to servers located in the United States and other countries. Google Analytics is GDPR-compliant and provides appropriate safeguards for data transfers.
• Local Storage: We use browser localStorage to store your cookie consent preference and session information locally on your device.
• Payment Processing: Payment information is processed and stored by Stripe, our payment processor, which is PCI-DSS compliant and uses end-to-end encryption for all payment data.

How We Encrypt and Protect Data

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security) 1.2 or higher, ensuring that your data cannot be intercepted during transmission.
• Encryption at Rest: All data stored in our database is encrypted at rest using AES-256 encryption, which is the industry standard for data protection.
• Password Security: User passwords are hashed using bcrypt with a salt factor, ensuring that even if our database is compromised, passwords cannot be easily decrypted.
• Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access user data.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security issues.

Your Cookie Consent Rights

In compliance with GDPR and other European data protection regulations, you have the following rights regarding cookies:

• Right to Accept or Reject: You can choose to accept or reject non-essential cookies through our cookie banner. Essential cookies required for the website to function are always active and cannot be disabled.
• Right to Withdraw Consent: You can withdraw your consent at any time by clearing your browser cookies or contacting us. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Information: You have the right to be informed about what cookies we use, why we use them, and how long they are stored. This information is provided in this section and in our Privacy Policy.
• Right to Access: You can request information about what personal data we hold about you, including data collected through cookies and tracking technologies.
• Right to Deletion: You can request deletion of your personal data, subject to our legal obligations and legitimate business interests.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as user authentication, session management, and security features. These cookies cannot be disabled.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics for this purpose. These cookies are only active if you consent to their use.
• Preference Cookies: These cookies remember your preferences and settings to provide a personalized experience. This includes your cookie consent preference and language settings.

Cookie Retention Periods

• Session Cookies: These cookies are temporary and are deleted when you close your browser.
• Persistent Cookies: These cookies remain on your device for a set period or until you delete them. Cookie consent preferences are stored for up to 12 months.
• Analytics Data: Google Analytics data is retained for 26 months, after which it is automatically deleted.

By using our Service, you acknowledge that you have read and understood our cookie policy. If you have any questions about our use of cookies or wish to exercise your rights, please contact us using the information provided in the Contact Information section below.

8. Service Availability

We strive to provide reliable and continuous access to the Service. However, we do not guarantee that the Service will be available at all times or that it will be free from errors, interruptions, or security issues.

We may perform scheduled or unscheduled maintenance, updates, or modifications to the Service, which may result in temporary unavailability. We will make reasonable efforts to minimize disruption and provide advance notice when possible.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOKINGBUDDY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless BookingBuddy and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion features in the Service.

11.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if you breach these Terms or engage in any fraudulent, illegal, or harmful activity.

11.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your account and data, subject to our data retention policies and legal obligations. All provisions of these Terms that by their nature should survive termination shall survive.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration organization, except where prohibited by law.

You agree to waive any right to a jury trial and to participate in a class-action lawsuit or class-wide arbitration.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which BookingBuddy operates, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BookingBuddy regarding the Service and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: